Frequently Asked Questions (F.A.Q)

1. Are your treats suitable for dogs with allergies?

Yes! Our treats are grain-free, gluten-free, and made with single-ingredient or limited-ingredient recipes to minimise allergy risks. They’re perfect for dogs with sensitivities like Tilly, our inspiration pup!

2. What ingredients do you use?

Only human-grade, all-natural ingredients like chicken breast, lean kangaroo meat, sweet potato, pumpkin, and coconut etc. No grains, fillers, artificial flavours, or preservatives.

3. How are your treats made?

We use a slow dehydration process to preserve nutrients and flavour. This method ensures a chewy, safe texture without chemicals or additives.

4. Do your treats contain preservatives?

No! Our treats are 100% preservative-free and rely on natural dehydration for freshness.

5. How should I store the treats?

Store in a cool, dry place in their resealable pouch. 

6. What’s the shelf life of your treats?

Unopened treats will easily last around 3 months. Once opened, use within 4 weeks for best quality. We will still recommend finishing the treats within this timeframe as the nutritional value does start to diminish over time.

Disclaimer: The OMG doggie pizza will need to be consumed within 7 days due to higher moisture content. 

7. Are your products safe for puppies?

Yes! Our treats are gentle enough for puppies, but always consult your vet for portion sizes based on age and breed. 

8. Can cats eat these treats?

While formulated for dogs, some cat owners use them as occasional snacks. Check with your vet first!

9. Do you ship internationally?

Currently, we ship within Australia only. Follow our newsletter for updates on expanded shipping!

10. How do I choose the right treat for my dog?

Check our product descriptions for details! For allergy-prone dogs, start with single-protein options like Kangaroo Tenders. We highly encourage you to get in contact with us to seek for recommendation. We love to hear from you! :) 

11. Are your treats organic or non-GMO?

We prioritise natural, ethically sourced ingredients, though not certified organic. All products are non-GMO.

12. Can I customise treats for my dog’s allergies?

We don’t offer custom recipes yet, but our existing range is designed for common allergies. Again, please contact us for specific concerns!

13. Do you offer subscriptions or bulk discounts?

Yes! We are considering options for “Subscribe & Save” or bulk orders. Please contact us to inquire! We would love to hear from you.

14. What if my dog doesn’t like the treats?

We offer a 100% satisfaction guarantee. Contact us within 14 days for a refund or exchange.

15. Why the name “Fluffy Baby Bake”?

Inspired by our founder’s dog, Tilly, a “fluffy baby” with grain allergies! We bake treats as if they’re for our own furry family.

Returns & Refunds Policy

Q: What are my rights under Australian Consumer Law?
A: Our products come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement, repair, or refund if:

  • The product is faulty, damaged, or not as described.

  • The product is unfit for its intended purpose (e.g., unsafe for pets).

Q: Can I return products if my pet doesn’t like them?
A: While the ACL does not require refunds for "change of mind," we offer a goodwill exchange or store credit within 14 days of delivery if:

  • The product is unopened and in its original packaging.

  • You provide proof of purchase (e.g., order number).

Q: What if my order is faulty, damaged, or incorrect?
A: Contact us immediately (within a 7 days after delivery). We’ll cover the cost of:

  • A replacement, or

  • A full refund.
    Photos of the issue will help us resolve it quickly.

Q: Do I need to return the product?
A: For faulty/damaged items, we may ask you to return the product (we’ll cover return shipping costs). For change-of-mind returns, you’ll cover return shipping.

Q: Are there non-refundable items?
A: For hygiene reasons, we cannot accept returns for opened or used treats unless they are faulty.

Q: What if my pet has an allergic reaction?
A: Discontinue use immediately and consult your vet. Contact us with details, and we’ll work with you to resolve the issue in line.

Q: How long do refunds take?
A: Refunds are processed within [3–5 business days] after approval. Timing depends on your bank.

Your statutory rights under the ACL are not limited by this policy.
For more details, visit the Australian Competition & Consumer Commission (ACCC) website.

Need help?
Contact us at fluffybabybake1688@gmail.com or through our instagram page